I wanted to convey my gratitude for the Klarisana staff’s patience, friendliness, sympathy and professionalism. Klarisana’s patients often face significant mental- and emotional challenges, and the positive, welcoming attitude of the staff can make a huge difference in “set and setting”—crucial elements of the psychotropic experience. Chelsea, Holly, Sean and Brett do an excellent job of preparation and guidance, and help turn what might otherwise be a transactional treatment into a very positive emotional experience. Their efforts are tremendously valuable to me and much appreciated.